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Employment opportunities

Markes has the following job openings. Please click the links for full descriptions


Market Development Manager – Environmental Air

Reports to: Senior Market Development Manager

Location: Ideally Europe or USA

ROLE DESCRIPTION

Optimising business growth of Schauenburg Analytics products globally within the established and rapidly expanding air monitoring markets – Ambient Air monitoring, Industrial emissions, Atmospheric monitoring and Industrial/Occupational hygiene.

This key role involves working closely with the company’s Business Units and Sales team to develop, continually reassess and implement a strategy for growth of Schauenburg Analytics core thermal desorption, TOF, GCxGC and associated accessories and consumables business to the air monitoring market. To identify, quantify and prioritise target market opportunities in this sector and in all relevant geographies and then implement and drive these priority projects. 

The role involves, but is not limited to, the following responsibilities:

  • Pro-active investigation of Air market opportunities – by monitoring relevant regulatory and standard method developments around the world, evolving customer needs, market trends, customer activity/enquiries and competitive activity/strengths/weaknesses.
  • Objective assessment, quantification and prioritisation of air-related market opportunities.
  • Maintenance of an effective dialogue between commercial and business units. Work with the Sales teams to support the customers and to feed information back to the Business Unit teams.
  • Highlight new instruments/techniques that could complement the current product portfolio and initiate relevant product development/sourcing projects. 
  • Identify optimum distribution channels/options for each targeted market opportunity – Do we have the right sales channels to really take advantage of a major new opportunity and what do we have to do to maximise their sales effectiveness/success in each case versus the relevant competitors.
  • Work alongside the Market Development Manager and Marcom Manager to plan, implement, drive and monitor the ROI of each prioritised target marketing campaign. Prepare target-market specific application & technical support materials and train the Sales team. Create and participate in webinars, seminars & conferences for customers around the world.
  • Prepare web materials and relevant social media interactions including guru-customer referrals and generally maximise the profile of the company in the air sector.
  • Identify key opinion leaders, for the prioritised target opportunities in the respective key geographies, and support technical collaborations with these influential customers.
  • Together with other Team members, monitor own and competitor’s market share in the key segments Actively participating in and co-ordinating the Company’s strategic collaborations with organisations like ASTM, ISO, EN, US EPA, US FDA, China EPA, etc. to direct and influence their work in developing methods and norms that leverage the broader portfolio.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorised to give instructions or assignments.

KNOWLEDGE/SKILLS/EXPERIENCE/QUALIFICATIONS

  • Education: Degree in relevant chemical science, preferably Masters/PhD
  • Experience in the analytical chemistry instrumentation industry, preferably Gas Chromatography and Mass Spectrometry
  • Knowledge and involvement with standard method agencies and regulatory bodies in the field of environmental air monitoring, i.e. CEN, ISO, US EPA
  • Fluent in spoken and written English. A second relevant language would be desirable (Chinese or European language preferred)
  • Experience of social media platforms (ideally including WeChat and Weibo) to drive engagement and community building
  • Experience of Salesforce CRM is desirable
  • The ideal candidate is also located near a major airport hub, and is willing to travel globally, up to 40% of the time                              

Core competencies:

Analytical Decision Making: 

  • Consistently considers broad business implications of proposed course of action.
  • Ensures consensus is achieved with key stakeholders where appropriate.

Customer Orientation 

  • Understands and responds proactively to the business needs of our Customers (Internal and external).
  • Identifies customer value and tailors proposed solutions accordingly.
  • Uses network of personal and business contacts to build a base of potential customers.

Business Development 

  • Publishes articles establishing thought leadership.
  • Speaks at industry/trade groups establishing thought leadership.
  • Informs and actively contributes to the development of new products and solutions.

Innovation

  • Shows a strong bias for continuous improvement; is able to identify original and innovative approaches to achieve continuous improvement.
  • Recognises and acts upon opportunities.
  • Ensures that proposed solutions will meets true business objectives and can be realistically implemented.

Achievement Focus

  • Demonstrates and promotes a desire for achievement for self and team.   
  • Demonstrates a high personal motivation to achieve.
  • Determines business objectives to achieve strategic success.

Influencing

  • Develops and implements strategies to secure support for business proposals.
  • Persuades colleagues of the value of alternative strategic options.
  • Gains support for alternative options involving significant investment of resources.


Senior Field Service Engineer

Due to continued growth, the company is seeking to expand its post-sales Customer Support team with the addition of a Senior Field Service Engineer.

Following training, this exciting role will involve providing service support for our entire portfolio of analytical instrumentation to our customers worldwide. Typical Markes products supported include thermal desorption instrumentation but repair of other vendors’ analytical products may also be required where they form part of an integrated analytical system containing Markes products.

The position is home-based but you will be required to travel extensively, potentially at short notice, throughout the UK and Europe as necessary and occasionally further overseas. The ideal candidate will be self-motivated, articulate, have strong communication and people skills and be eager to learn. You must be a self-starter and able to manage your own workload. A good academic grounding in science, preferably chemistry (minimum: to degree or equivalent level), is desired but a proven track record in analytical instrument field service is essential.

Experience of GC and GC–MS equipment would also be advantageous.

Key responsibilities will include:

  • On-site installation, maintenance and repair of our products
  • Providing service in accordance with customers’ entitlements (contract, warranty or channel partner assistance)
  • Documenting fully each service visit within company CRM
  • Managing escalated service situations through to completion
  • Creating strong customer links, in particular with key accounts
  • Reporting field issues to product development and engineering teams as required
  • Recognising sales opportunities following customer communication for additional instrumentation, consumables, training, etc.

The successful candidate should demonstrate the following:

  • Ability to solve problems using a logical approach
  • Meticulous attention to detail
  • Good written and verbal communication
  • Strong interpersonal skills
  • Dexterity and confidence with mechanical instrumentation repairs
  • Ability to work independently
  • Ability to manage time efficiently

Senior German Field Service Engineer

Due to continued growth, the company is seeking to expand its post-sales DACH Customer Support team with the addition of a Senior Field Service Engineer.

Following training, this exciting role will involve providing service support for our entire portfolio of analytical instrumentation to our customers worldwide. Typical Markes products supported include thermal desorption instrumentation but repair of other vendors’ analytical products may also be required where they form part of an integrated analytical system containing Markes products.

The position is home-based but you will be required to travel extensively, potentially at short notice, throughout DACH as necessary and occasionally other European countries.

The ideal candidate will be self-motivated, articulate, have strong communication and people skills and be eager to learn. You must be a self-starter and able to manage your own workload. A good academic grounding in science, preferably chemistry (minimum: to degree or equivalent level), is desired but a proven track record in analytical instrument field service is essential. Experience of GC and GC–MS equipment would also be advantageous.

Key responsibilities will include:,/p>

  • On-site installation, site surveys, upgrades, maintenance and repair of our products and their associated accessories
  • Providing service in accordance with customers’ entitlements (contract, warranty or channel partner assistance)
  • Providing basic and advanced operational training for customers
  • Demonstrating thorough diagnostics, fault finding and calibration routines
  • Managing escalated service situations through to completion
  • Maintaining customer site safety procedures and regulations
  • Documenting fully each service visit within company CRM
  • Providing technical support for customers, service agents and other engineers as required
  • Creating strong customer links, in particular with key accounts
  • Attending customer meetings as required
  • Reporting field issues to product development and engineering teams as required on any warranty and quality issues that may be encountered
  • Maintaining all associated administrative functions including paperwork, regular contact, updates etc
  • Mentoring new service engineers
  • Recognising sales opportunities following customer communication for additional instrumentation, consumables, training, etc.

Key skills will include:

  • A thorough knowledge of all Markes products and associated third-party accessories
  • Clear and competent problem solving and diagnostic capabilities
  • Ability to work independently at customer sites within customer H&S protocols
  • Ability to manage time efficiently
  • Meticulous attention to detail
  • Good written and verbal communication
  • Strong interpersonal skills
  • Dexterity and confidence with mechanical instrumentation repairs

To apply for any of the above positions, please send your CV specifying which position you are applying for to hr@markes.com

UK
UK
Markes International Ltd
Gwaun Elai Medi-Science Campus
Llantrisant
RCT, CF72 8XL
UK
Tel: +44 (0)1443 230935
Germany
Germany
Markes International GmbH
Bieberer Straße 1-7
63065 Offenbach am Main
Germany
 
Tel: +49 (0)69 6681089-10
USA (West)
USA
Markes International, Inc.
2355 Gold Meadow Way
Gold River, Sacramento
California 95670
USA
Tel: +1 866-483-5684 (toll-free)
China
China
Markes Instruments (Shanghai) Co., Ltd
Unit 1002, Building 1
No.418, Guilin Road
Shanghai 200233
P.R. China
Tel: +86 21 5465 1216
Part of Schauenburg International
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